Rubbish Clearance Waterloo Privacy Policy

This Privacy Policy explains how Rubbish Clearance Waterloo collects, uses, stores, and protects personal data relating to customers and prospective customers in the Waterloo area. It also explains the lawful bases we rely on under the UK General Data Protection Regulation and the EU General Data Protection Regulation, how long we keep your information, with whom it may be shared, and the rights you have over your personal data.

This Privacy Policy applies to all Rubbish Clearance Waterloo customers and enquirers in the Waterloo area who contact us, request a quote, make a booking, or otherwise use our rubbish clearance and related services.

Who we are and how to contact us

Rubbish Clearance Waterloo is a rubbish removal and clearance service operating in the Waterloo area. We are the controller of the personal data that we collect and process about you in connection with our services.

If you have any questions about this Privacy Policy, how we handle your data, or if you wish to exercise your data protection rights, you can contact us using the details provided on our main customer communications channels.

Personal data we collect

We collect and process personal data that is necessary to provide our services, manage our relationship with you, and meet our legal obligations. The types of personal data we may collect include:

Contact and identification details such as your name, address, postcode, telephone number, email address, and, where relevant, business or company name.

Service and booking information such as the service address, access instructions, type and volume of waste to be collected, preferred dates and times, and notes regarding special requests or requirements.

Communication records such as enquiries, quotes, emails, phone call details, and messages you send to us in relation to our services.

Payment and billing information such as payment confirmations, billing address, invoice details, and records of payments made. Card information is handled through secure payment processors and is not stored by us in full.

Website and technical data where applicable, such as basic technical information about how you access our website or online forms, including device type, approximate location, and standard cookies or similar technologies strictly necessary to operate our online services.

How we collect your data

We collect personal data in several ways, including:

Directly from you when you contact us by phone, email, online form, or in person to request information, a quote, or to book a service.

Automatically, where limited technical data is collected when you use our website or online tools, for example through necessary cookies.

From third parties, for example where a managing agent, landlord, or another party arranges services on your behalf and provides your contact details so that we can coordinate the clearance.

Lawful bases for processing your data

We process your personal data only when we have a lawful basis to do so under the GDPR. The main lawful bases we rely on are:

Contract. We process your personal data to enter into and perform a contract with you, such as when we provide a quotation, confirm a booking, carry out a rubbish clearance, or issue an invoice.

Legitimate interests. We process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing enquiries, maintaining records for service quality and dispute resolution, improving our services, and keeping basic contact history.

Legal obligation. In some cases we must process personal data to comply with legal obligations, including accounting, tax, and waste management regulations, and to respond to lawful requests from public authorities.

Consent. Where we rely on your consent, for example for certain types of optional communications, we will ask you clearly and specifically. You can withdraw your consent at any time using the contact details provided in this policy.

How we use your personal data

We use your personal data for the following purposes:

To provide and manage our services, including handling enquiries, providing quotations, confirming and delivering bookings, and arranging access to the premises where the clearance is to be carried out.

To communicate with you about your booking, including sending confirmations, reminders, updates, and any changes to your service.

To issue invoices, process payments, manage refunds where applicable, and maintain accurate financial and service records.

To respond to your questions, feedback, or complaints, and to resolve any disputes or claims relating to our services.

To meet legal and regulatory requirements, such as record keeping for tax, accounting and waste transfer documentation.

To improve our services, including reviewing how our services are used, monitoring service quality, and training staff.

Data sharing and processors

We may share your personal data with third parties where necessary and appropriate, always taking steps to protect your privacy and comply with data protection law. The categories of recipients may include:

Service providers and processors who perform functions on our behalf, such as IT support, hosting providers, secure payment processors, communication tools, and customer management systems. These parties only process your data in accordance with our instructions and under a written contract.

Operational partners, such as subcontractors or waste transfer stations, where required to carry out the rubbish clearance or comply with environmental and waste regulations.

Professional advisers, such as accountants, auditors, or legal advisers, where necessary for business, legal, or compliance purposes.

Public authorities and regulators where we are legally obliged to share information, for example for law enforcement, fraud prevention, tax, or regulatory reporting.

We do not sell your personal data to third parties.

International data transfers

Where we use service providers that are located outside the United Kingdom or the European Economic Area, or that store data in other countries, we ensure that appropriate safeguards are in place to protect your data. These may include adequacy regulations, standard contractual clauses, or equivalent legal mechanisms as required by data protection law.

Data retention and storage

We keep your personal data only for as long as necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting obligations, and to resolve disputes.

In general, we keep contact, booking, and invoice records related to rubbish clearance services for a period aligned with applicable limitation periods and tax and accounting requirements. After this period, data is securely deleted or anonymised so that it can no longer identify you.

Where we hold contact details or communication records that are not needed for legal or contractual reasons, we review these periodically and delete them when they are no longer required for the purposes for which they were collected.

How we protect your data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures include controls over who can access your data, secure storage of records, use of reputable service providers, and staff training on data protection obligations.

Your data protection rights

As a data subject under the GDPR, you have several rights in relation to your personal data. Subject to certain conditions and exemptions, you may have the right to:

Access your personal data and receive a copy of the information we hold about you.

Rectify inaccurate or incomplete personal data that we hold about you.

Erase your personal data where there is no longer a lawful basis for us to process it, sometimes known as the right to be forgotten.

Restrict the processing of your personal data in certain circumstances, for example while we consider a challenge you have raised regarding accuracy or our use of your data.

Object to processing based on our legitimate interests, where you believe your rights and interests outweigh our reasons for processing.

Data portability, which allows you to receive certain personal data in a commonly used, machine readable format and to transmit it to another controller where processing is based on consent or contract and carried out by automated means.

Withdraw consent at any time where we rely on your consent to process your personal data, without affecting the lawfulness of processing based on consent before its withdrawal.

If you wish to exercise any of these rights, please contact us using the details provided on our main customer communications channels. We may need to verify your identity before responding to your request.

Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom or in the country where you live or work.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any updated version will apply from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your information.

This Privacy Policy applies to all Rubbish Clearance Waterloo customers and prospective customers in the Waterloo area who engage with our services.