Rubbish Clearance Waterloo Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Waterloo provides waste and rubbish clearance services to domestic and commercial customers. By making a booking, accepting a quotation, or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given:

1.1 Service means any waste removal, rubbish clearance, collection, loading, transportation, disposal, recycling, or related services provided by Rubbish Clearance Waterloo.

1.2 We, us, and our refer to the operator trading as Rubbish Clearance Waterloo.

1.3 You and your refer to the customer, being any individual, company, partnership, organisation or other entity that requests or receives the Service.

1.4 Waste means any items, materials, rubbish, junk, debris or other discard that you ask us to remove as part of the Service, excluding Prohibited Waste.

1.5 Prohibited Waste means any waste that we are not authorised or suitably equipped to handle, including but not limited to asbestos, medical or clinical waste, chemicals, solvents, pressurised containers, gas bottles, explosive or highly flammable materials, and other hazardous waste as defined by applicable law.

2. Scope of Service

2.1 We provide on-demand rubbish clearance and waste removal services, including loading your Waste into our vehicle, transporting it to an authorised facility, and arranging for disposal or recycling in accordance with relevant UK waste regulations.

2.2 The Service is typically carried out at your premises or another agreed collection location within our usual service area. We reserve the right to decline work that is outside our normal coverage or that is not reasonably accessible.

2.3 We will only remove Waste that you clearly identify and that our operatives reasonably understand to be part of the Service. You are responsible for ensuring that no items intended to be kept are mixed with the Waste.

2.4 We may, at our sole discretion, refuse to handle any item that we believe may pose a health and safety risk, cause damage to property or vehicles, or constitute Prohibited Waste.

3. Booking Process

3.1 You may request a quotation or booking by telephone, email, or other communication channels we make available. When doing so, you must provide accurate information about the type and approximate volume or weight of Waste, access to the site, parking availability, and any other relevant details.

3.2 Any quotation we provide prior to attending the site is an estimate based on the information you supply. The final price may be adjusted on arrival if the Waste differs in type, volume, or difficulty from that described, or if access or parking is more restricted than stated.

3.3 A booking is only confirmed when we have accepted it and given you a booking time or time window. We will use reasonable efforts to attend within the agreed time window, but this is not guaranteed and may be affected by traffic, weather, operational issues, or other circumstances beyond our control.

3.4 We reserve the right to reschedule or cancel bookings where necessary. If we do so, we will endeavour to notify you as soon as reasonably practicable and offer an alternative time.

4. Access, Parking and Site Conditions

4.1 You are responsible for ensuring that we have safe, suitable, and legal access to the collection point, including any necessary permissions or permits for parking, loading, or entry to premises.

4.2 If our vehicle cannot be parked within a reasonable distance of the collection point, or if access is significantly more difficult than described at the time of booking, we may:

a. Revise the quotation to reflect additional labour or time; or

b. Decline to provide the Service and treat the visit as a cancelled booking.

4.3 You must ensure that the area where our operatives will work is safe, free from unreasonable hazards, and complies with any applicable health and safety requirements.

5. Customer Responsibilities

5.1 You confirm that you are either the owner of the Waste or have the full authority of the owner to request its removal and disposal.

5.2 You must ensure that the Waste presented for collection does not include Prohibited Waste or items that you are legally required to dispose of separately.

5.3 You agree to provide our operatives with reasonable assistance and instructions and to make clear which items are to be removed. We will not be liable for removing any item that was not properly identified as to be retained.

5.4 If you fail to provide accurate information, or if we are unable to carry out the Service due to your act or omission, we may charge a call-out fee or a proportion of the quoted price.

6. Pricing and Payments

6.1 Our charges are typically based on the volume, weight and nature of the Waste, as well as the labour time required and any additional costs such as special handling or disposal fees.

6.2 Unless otherwise stated, all quoted prices are exclusive of any applicable taxes or statutory charges, which will be added where required by law.

6.3 You will be informed of the final price, or an updated quotation if applicable, before the Service is carried out. If you agree to proceed, you are deemed to accept that price.

6.4 Payment is due immediately on completion of the Service, unless we agree to alternative payment terms in writing. We may accept payment by cash, card, bank transfer, or other methods we specify.

6.5 Where we have agreed credit terms with a business customer, invoices must be paid in full by the due date stated. We reserve the right to charge interest on overdue amounts at the statutory rate and to recover reasonable costs of debt recovery.

6.6 Title to any Waste passes to us only when it is loaded onto our vehicle and paid for in full, subject to applicable waste transfer documentation and regulations.

7. Cancellations and Amendments

7.1 You may cancel or amend a booking by contacting us with reasonable notice before the agreed arrival time.

7.2 We reserve the right to charge a cancellation fee where:

a. You cancel less than 24 hours before the scheduled arrival time; or

b. Our operatives attend the site but are unable to carry out the Service due to factors within your control, such as lack of access, lack of parking, or refusal to proceed after we have arrived.

7.3 If we need to cancel or significantly amend a booking, we will aim to notify you promptly and offer a new time slot. We will not be liable for any indirect loss arising from such cancellation or amendment.

8. Waste Regulations and Documentation

8.1 We will handle and transfer Waste in accordance with applicable UK waste legislation and regulations, including any duty of care obligations.

8.2 Where required by law, a waste transfer note, consignment note, or similar document will be completed, and you agree to provide any information needed to complete it accurately.

8.3 Once Waste has been collected, we will transport it to a licensed facility for disposal, recovery, or recycling, as appropriate. We do not guarantee that all Waste will be recycled, but we will use reasonable efforts to maximise recycling and recovery where practicable.

8.4 You remain responsible for ensuring that any Waste you present is lawful for us to carry and dispose of. If Prohibited Waste or misdescribed waste is discovered, we may return it to you, decline to collect it, or charge additional fees for specialist handling.

9. Liability and Limitations

9.1 We will exercise reasonable care and skill when providing the Service. If we fail to do so, our liability will be limited as set out in this section.

9.2 We will not be liable for any loss or damage arising from:

a. Your failure to clearly identify items to be removed or retained;

b. Pre-existing defects, wear, or instability in buildings, fixtures, fittings, paths, driveways or other structures;

d. Any indirect, consequential or economic loss, including loss of profit, business interruption, or loss of opportunity.

9.3 If our operatives reasonably believe that moving an item may cause damage to property or pose a safety risk, they may refuse to move it or may ask you to sign a waiver. Any decision to proceed in such circumstances is at your own risk.

9.4 Our total liability for any claim arising out of or in connection with the Service, whether in contract, tort, or otherwise, shall not exceed the amount paid or payable by you for the specific Service giving rise to the claim, except where such limitation is not permitted by law.

9.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot lawfully be excluded or limited.

10. Insurance

10.1 We maintain appropriate insurance cover for our operations, including public liability insurance, in line with industry norms.

10.2 You are responsible for arranging any insurance you consider necessary for your own property, including any items that may be moved or handled during the clearance.

11. Complaints and Disputes

11.1 If you are dissatisfied with any aspect of our Service, you should notify us as soon as reasonably possible, providing full details of your concern.

11.2 We will investigate any complaint in good faith and aim to resolve issues promptly, either by re-performing the Service where appropriate or offering another suitable remedy.

11.3 If a dispute cannot be resolved directly, both parties may consider independent dispute resolution or legal proceedings, subject to the governing law and jurisdiction clauses set out below.

12. Data Protection and Privacy

12.1 We will collect and use your personal information only for the purposes of managing your booking, delivering the Service, processing payments, and, where permitted, communicating with you about our services.

12.2 We will take reasonable steps to keep your personal data secure and will not sell or disclose it to third parties except where necessary to deliver the Service, comply with legal obligations, or with your consent.

13. Events Beyond Our Control

13.1 We will not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to extreme weather, accidents, traffic disruption, strikes, equipment failure, or actions of third parties.

13.2 If an event beyond our control significantly affects the Service, we will contact you as soon as practicable to discuss alternative arrangements or rescheduling.

14. Variations to these Terms

14.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that specific Service unless we have agreed otherwise in writing.

14.2 Any variation proposed by you will only be binding if agreed by us in writing.

15. Severability

15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision will be deemed deleted, and the remaining provisions will continue in full force and effect.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Service, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Service.

17. Entire Agreement

17.1 These Terms and Conditions, together with any written quotation or confirmation of booking issued by us, constitute the entire agreement between you and us relating to the Service and supersede any previous understandings, representations, or agreements, whether oral or written.

17.2 You acknowledge that you have not relied on any statement, promise or representation not expressly set out in these Terms and Conditions, and that your statutory rights, where applicable, remain unaffected.